Live chat
Real-time messaging with typing indicators, read receipts, file sharing, emoji and message preview before send.
Free live chat software
Talk to your website visitors. Free, for good.
Orbis Chat gives your team live chat, an AI bot and one inbox for your website and messaging channels. Unlimited agents and unlimited chats on the free plan.
No card required. A UK service from Orbis Digital Ltd.
Everything in one place
Plenty to work with on the free plan
All live-chat features are free, however many agents you have and however many chats you take.
Teams
Unlimited agents, departments, round-robin routing, chat transfer, private whisper notes and business hours.
Knowledge base
A public hosted help centre, with search inside the widget so visitors can find their own answer.
Chat pages
A hosted link for chat, with no website needed. Share it wherever your customers already are.
Inbox and CRM
Tickets, contacts with notes, a deals pipeline, tasks and activities, and feedback from CSAT ratings.
Automation and reports
Rules that tag, assign or auto-reply on a keyword or event. Reports on volume, first response time and CSAT, with CSV export.
Agent inbox
One inbox for the whole team
Chats from your website, Telegram, WhatsApp Business, Facebook Messenger and SMS arrive together. Transfer a chat, leave a private whisper note or send a shortcut from the same screen.
- Installable agent web app, with browser notifications and sound
- Shortcuts (canned replies), tags and CSAT ratings
- Email transcripts and visitor banning
Visitors
See who is on your site right now
The live visitor list shows each visitor's current page, referrer, country, device and visit count, so you know when to say hello.
Proactive triggers can start the conversation for you, based on time on page, URL, referrer or whether someone is a returning visitor.
AI
AI that knows when to hand over
The AI bot answers from your knowledge base and shortcuts, then passes the chat to a person when it needs to. Your agents can also have replies drafted for them to approve, and translate messages.
Each account gets 100 AI replies a month included. Beyond that, add your own OpenAI API key, or the bot hands over to a human.
How install works
Three steps and one line of code
Create your free account
Sign up and add your website. No card required.
Paste one line into your site
Copy your snippet and add it to your site's pages, just before the closing body tag.
Start chatting
The widget appears on your site. Answer from the agent web app and invite your team.
<script async src="https://orbischat.co.uk/widget.js" data-key="YOUR_WEBSITE_KEY"></script>Pricing
Free is the plan
Start free and only pay if you want the branding link removed.
Free
£0 forever
For one website
- All live-chat features
- Unlimited agents
- Unlimited chats
- A small "Powered by Orbis Chat" link in the widget
- Multiple websites allowed on one account
No card required
Remove branding
£2.99 per month, per website
An optional add-on
- Removes the "Powered by Orbis Chat" link
- Paid by Stripe
- Cancel any time
AI bot
100 AI replies a month
Included with each account
- Answers from your knowledge base and shortcuts
- Beyond 100 replies, add your own OpenAI API key
- Or the bot simply hands over to a human
FAQ
Common questions
Why do I need to verify my email?
It keeps the service free of fake accounts. Your chat widget switches on as soon as you click the link we email you.
Is Orbis Chat really free?
Yes. The free plan covers every website you add, with all live-chat features, unlimited agents and unlimited chats. It stays free, with a small "Powered by Orbis Chat" link in the widget. No card is required.
Can I have more than one website?
Yes. An account may have multiple websites on the free plan.
What does removing the branding cost?
£2.99 per month, per website, paid by Stripe. You can cancel any time.
How does the AI bot work, and what does it cost?
The bot answers from your knowledge base and shortcuts, and hands over to a person when it needs to. Each account gets 100 AI replies a month included. Beyond that, you can add your own OpenAI API key, or the bot hands over to a human.
How do I add the chat to my website?
Paste a one-line snippet into your site. If you do not have a website, you can use a chat page instead, which is a hosted link for chat with no website needed.
Can agents answer from a phone?
Agents use an installable web app, which you can add to your device from the browser. Browser notifications and sound let them know when a chat comes in.
Which channels can I connect?
Alongside the website widget, you can connect your own Telegram, WhatsApp Business (Cloud API), Facebook Messenger and SMS via Twilio accounts.
Where is my data hosted?
On a server in Europe, with nightly encrypted backups. You also get GDPR export and delete tools, and data retention settings.
The Orbis Digital ecosystem
More tools to run, connect and grow your business
Orbis Chat is part of a growing range of practical business technology from Orbis Digital.
Orbis Meet
Share professional booking links, control your availability and reduce scheduling admin with automated appointment confirmations and reminders.
Learn moreOrbis CRM
Manage contacts, opportunities, invoices, payments and customer follow-ups in one straightforward platform.
Learn moreOrbis Salon
Booking, websites, payments and business-management software created for salons, barbers and beauty businesses.
Learn moreOrbis Secure
Protect business data against ransomware, hardware failure and accidental loss.
Learn more